How to Get Rid of Bad Review on Google

Call up near the last time you traveled. After you arrived at your destination and checked in at your hotel, what did you practise next? If yous're like me, y'all probably thought nearly where y'all were going to eat. But when you lot're new to an area, how do y'all find a proficient spot?

Rather than request the hotel clerk — who'south probably a local and has eaten at every place nearby — well-nigh of united states take out our phones and do a quick Google search. Studies show that 82% of customers won't patronize a business until they've read the reviews. And, since Google is the preferred review site for 64% of consumers, that means simply one poor review could determine whether or not you choose to eat at a restaurant.

Every visitor hopes to receive positive feedback, merely the fact is that customers who take poor experiences are more likely to write an online review. It's your customer service squad's job to keep rails of Google reviews and remove the negative comments that are harmful to your business.

In this mail service, we'll break downward what a Google review looks similar, how to delete them, and what to practice if you can't.

What is a Google review?

Before we leap into how yous tin can delete Google reviews, we should showtime analyze what a Google review is. Other review sites tin can be dislocated with the Google review interface. Google's review site is unique because it'southward integrated directly into the search engine besides as its apps and business organisation tools.

To identify whether the review you're looking at is a Google review or not, look for the post-obit elements:

• A hyperlink side by side to the star rating reads "Google reviews" or "# Reviews". This link will take you to individual reviews that users have written.
• There are no other company names on the review.
• A rating scale numbered from ane to five. This won't always be visible, just information technology tin help you recognize a Google review if you lot run across one.

For example, take a look at the Google review folio for HubSpot. Yous'll find each of the elements nosotros listed in a higher place. This review appears in Google Maps, so it's integrated into the Google interface which makes it more than clear that it is a Google review.

Can you delete a Google review?

Unfortunately, Google doesn't offering a unproblematic "delete" option for its reviews. Instead, there are but 2 means that a review tin be removed. The person who posted the review can delete information technology or your business can "flag the review as inappropriate." Flagging the review alerts Google that the review is simulated or that it doesn't comply with Google's review policies.

After that, yous'll be guided to the landing folio below where you'll need to complete a brief study of the result and submit your email for follow-up communication.

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Information technology's of import to note that Google has built-in spam checkers that automatically clarify a review for inappropriate, irrelevant, or misleading content. While this feature is pretty reliable, inaccurate reviews are sometimes overlooked which tin can lead to negative perceptions of your business.

In this instance, you'll want to take matters into your ain hands and report the review yourself. Hither's how to practice that.

How to Delete a Google Review

1. Open Google Maps and locate your business.
2. Find the review on the Google reviews page.
3. Click the three vertical dots to the right of the review.
4. Select the selection Report Review.
5. Choose an option for the question: What's incorrect with this review?
6. Report the Google review.

1. Open Google Maps and locate your business.

2. Find the review on the Google reviews page.

3. Click the three vertical dots to the right of the review.

4. Select the option Report Review.

5. Choose an option for the question "What'due south wrong with this review?".

vi. Report the review to Google.

When to Flag a Google Review

According to Google, the topics below are against its user terms and atmospheric condition. Therefore, if yous notice a review that falls nether one of these categories, your team can request to remove that content.

Irrelevant Comments

Google wants to make sure its users are getting accurate information about your business. So, if yous're seeing comments that don't pertain to your system or a customer's experience, yous should flag these reviews for Google to remove.

Illegal Content

Some businesses provide products or services that are illegal in sure locations. Google accounts for this by prohibiting users from posting reviews that contain links to websites or email addresses that sell illegal products. This as well includes images that promote products or special offers.

Inappropriate/Offensive/Explicit Content

Google volition remove any content that it views as "obscene, profane, or offensive." Information technology will also remove reviews that are threatening or comprise derogatory comments. If you lot come up across whatever reviews like these, be certain to flag them immediately to protect your brand'south paradigm.

Conflicts of Interest

Google wants its reviews to be equally unbiased as possible. Therefore, y'all tin't post a review of a company that you lot ain or piece of work for. You lot likewise can't postal service a review of your competitor, as this would allow you to manipulate their rating in your favor.

Impersonation

Google values the accuracy of its reviews likewise. It doesn't want to misrepresent a business concern or provide deceptive content to its users. Because of this, all Google reviews must be published by the person writing the review. You can't publish the review on someone's behalf or pretend to exist someone else when submitting your review.

Disadvantages of Reporting a Google Review

As you can imagine, this process is tedious and doesn't guarantee that your review will be removed. And, even if Google does decide to remove it, there's no telling when it will actually exist taken downward. In that time, your business could lose thousands of customers if you lot wait for Google to handle the upshot.

The other major setback is that Google won't remove a review but because it'south negative. The signal of Google reviews is to provide users with unbiased feedback from other customers' experiences. If those experiences are poor, Google wants its users to be aware of them. So, if you're upset with a customer'southward opinion, the odds aren't in your favor for a removal.

Instead, your customer service squad needs to take action if you desire to remove a negative Google review.

Ways to Handle Google Reviews

i. Answer to the customer's review.

The most effective way to handle a negative customer review is to respond to it. If your team made a mistake that inspired a negative review, a genuine apology tin can go a long way in changing the perception a potential customer has of your brand. If it's a positive review, an beholden response makes an affect, as well. Remember, these reviews are public for the customer as well every bit your business, and customers don't desire to look like the villain when your squad responds underneath with a polite message.

ii. Enquire the client to delete information technology.

The customer may reply positively to your team's annotate but choose to exit the review up anyway. They may think the matter is closed and that other users will see the review equally an example of your nifty client service. While we capeesh the sentiment, y'all and I both know we'd rather have the review removed then other customers only come across the positive experiences at your company.

In these cases, reach out to the customer to meet if they volition remove the review. If possible, message them on a private platform similar email, so the customer doesn't experience pressured by your request. Thank them for reading your reply and ask them if they will consider the removal of the review in lite of their recent experiences with your company. Exist sure to remain patient and don't make any demands on the customer.

three. Solve the customer's problem.

This i may seem obvious, simply customers often leave negative reviews because their original need from your business was never fulfilled. For example, y'all may relish the customer service at a restaurant merely hate the food they serve you lot. Even though your beef — pun intended — isn't with the restaurant's staff, your review still gets counted all the aforementioned.

Information technology'southward important to recognize the problems that customers are reporting in your negative reviews and take activity to correct them. Once yous do, follow up with the customers who left poor reviews and see if they're willing to try your product or service over again. Get in clear that yous have taken steps to correct your past mistakes and y'all withal value their relationship with your business organization. While yous may not win every customer over, this promotes a customer-centric civilisation for your make'southward reputation.

four. Follow upwardly with customers.

One mutual statistic that customer service experts similar to point out is that 85% of customers believe reviews older than 3 months are irrelevant. However, this stat neglects that these older reviews all the same count towards your business's overall rating on Google. That rating is extremely important considering 52% of customers will not buy from a business if information technology has less than a 4-star rating.

Additionally, a lot can modify with your business every bit you abound and develop over time. A Google review that was posted ii years ago may not be equally accurate today. If the user is notwithstanding active, try to contact them via the review and see if they would be willing to edit their post. Or, offer them an incentive to try your product or service again in exchange for an updated review.

five. Cosign the review.

Believe information technology or not, some people on the internet are deceitful. It gets worse. Some people volition fifty-fifty write faux reviews to sabotage their competitors' business.

If you're dubious of a review'due south authenticity, await for signs that would confirm information technology is a fake. Fake reviews oftentimes lack details and seem like they could apply to nigh any business. Check to come across if the reviewer has left any other reviews and if they have a picture show listed with their business relationship. Then respond to the review. If yous don't become a response, flag the post every bit inappropriate and wait for Google to review your written report.

The Power of Google Reviews is in Your Hands

Waiting for Google to remove a review from its search engine can be time-consuming and tedious. However, the steps listed above should assistance your customer service team rapidly address negative Google reviews and improve your relationship with new and existing customers.

Editor'due south annotation: This postal service was originally published in January 2020 and has been updated for comprehensiveness.

Originally published Sep 21, 2021 ii:45:00 PM, updated Nov 12 2021

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Source: https://blog.hubspot.com/service/delete-google-reviews

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